Position: 
Full Time
FLSA Status: 
Exempt
Salary: 
$75,000-$90,000 DOE
Start Date: 
January 2020
Work Location: 
Remote or New York City
Position Summary: 

Position Summary: NDWA Labs is the innovation arm of the National Domestic Workers Alliance. Our chatbot program currently serves more than 200K cleaners, nannies and home care workers. We are looking for a Research and Analytics Director as we grow the chatbot in size and scope, and to lead a new initiative to use the chatbot to conduct original and accurate market and working condition research.

About Us:  Work for nannies, caregivers and housecleaners – domestic workers – is growing faster than most any other sector in the US economy, and yet domestic workers remain among the most vulnerable. NDWA Labs strives to make work better for domestic workers: Fairer. Dignified. Sustainable. Our chatbot program has emerged as an exciting solution to the problem of disaggregation and isolation in our workforce. In 2020 we will use what we’ve learned so far as a springboard to expand our audience, deepen their connection with NDWA, and rigorously test the chatbot’s power to bring workers transformative information, services and tools.

About You: You’re a seasoned researcher and analyst who wants to roll up your sleeves to help build something great. You combine academic curiosity and training, with business analytics chops. You love finding the story in data, and working collaboratively to test hypotheses and share learnings. You are rigorous about accuracy. You can translate research into lucid, compelling prose and graphics. You are comfortable with a hands-on role where you not only design studies but execute them, and help build and improve the team’s analytics platforms. You are excited to work in a vibrant, women of color-led start-up and social movement environment. 

    Qualifications

    • 5+ years relevant experience in research, data strategy, and digital analytics
    • Have served as author on published research reports, preferably in social sector
    • Experience using statistical software syntax, and advanced quantitative and qualitative methods
    • Ability to turn complex results into a compelling narrative for a non-technical audience
    • Project or product management experience a plus
    • Spanish-language ability preferred
    • A commitment to advancing progressive social change
    Responsibilities: 

    The Role: You will lead research and analytics for a digital media platform that includes a chatbot, news website, facebook page and facebook groups (all in Spanish) and may expand to include other channels and languages. This position is currently funded for one year by a significant philanthropic investment and is likely to continue given successful outcomes. Key responsibilities include:

    Research and Experimentation

    • Create tools to research domestic work markets and conditions via our chatbot and news products
    • Design, execute (in partnership with a product manager and a content director) and analyze at least one worker survey per month
    • Work with product manager and content director to: optimize engagement in surveys and ensure accuracy of data; segment chatbot audience to meet research and impact goals; create and test content types that share research findings back to workers 
    • Partner with academic advisors to increase accuracy and impact of research
    • Serve as principal author for internal and public learning reports

    Data Analytics

    • Work closely with product manager to unearth solid audience insights to fuel strategy, creative ideas, tactical plans, and product decisions
    • Maintain and co-design team dashboards and trackers
    • Oversee regular data extractions, coding, cleaning, and analysis of data (including from Chatfuel, Facebook business manager, Google Analytics, EveryAction)
    • Produce data, insights and reports for NDWA’s policy and field teams
    • Produce data, insights and reports for funders and press, in partnership with NDWA development and communications teams
    • Contribute to the maintenance and optimization of our backend platforms

    Project Management

    • Ensure release of timely public learning reports, including supervising design, production and distribution
    • Lead process for sharing team insights and research internally, including producing monthly internal learnings reports
    • Work with leadership to design and ensure participation in Labs-wide internal dashboard and impact evaluation tools
    Job Requirements: 
    • 5+ years relevant experience in research, data strategy, and digital analytics
    • Have served as author on published research reports, preferably in social sector
    • Experience using statistical software syntax, and advanced quantitative and qualitative methods
    • Ability to turn complex results into a compelling narrative for a non-technical audience
    • Project or product management experience a plus
    • Spanish-language ability preferred
    • A commitment to advancing progressive social change

    Women, People of Color, People with Disabilities and LGBTQ people strongly urged to apply. Applications will only be accepted electronically. Please submit a cover letter, resume, and writing sample to https://domesticworkers.bamboohr.com/jobs/view.php?id=64 . This position will remain open until filled.